Last updated: August 18, 2026
Thank you for choosing A Nice Bite. Because our cookies are freshly baked, made to order, and perishable, the following policy applies to all purchases made through anicebite.com.
Perishable Products and Final Sales
Due to the perishable nature of our products, we do not accept physical returns or exchanges.
All sales are final except in the limited circumstances described below or when otherwise required by applicable law.
We do not provide refunds or replacements because of personal taste preferences, a change of mind, an incorrect quantity or flavor selected by the customer, or failure to follow the recommended storage and care instructions.
Order Changes and Cancellations
Please review your order carefully before submitting it.
Requests to change or cancel an order are not guaranteed. If preparation, baking, packaging, or shipping has already begun, the order cannot be changed or canceled.
If we are unable to ship your order within the promised timeframe, we will notify you and provide the option to accept the delay or cancel the affected order for a full refund.
Incorrect or Missing Items
If your delivered order contains an incorrect item or is missing an item, contact us within 24 hours of delivery at anicebites@gmail.com.
Please provide:
- Your full name and order number
- A description of the issue
- Clear photographs of all products received
- Clear photographs of the shipping box, shipping label, and interior packaging
We will review the information provided. If the issue is verified as an order fulfillment error, we will offer an appropriate replacement, partial refund, or full refund, depending on the circumstances.
Products Damaged During Shipping
Every cookie is individually heat-sealed and carefully packaged before it leaves our kitchen. However, packages may occasionally be damaged while in the possession of the shipping carrier.
If your package or its contents arrive materially damaged, contact us within 24 hours of delivery at anicebites@gmail.com.
Please provide:
- Your full name and order number
- Clear photographs of the damaged products
- Clear photographs of the exterior shipping box
- A clear photograph of the shipping label
- Clear photographs of the interior packaging
Do not discard the shipping box, damaged products, or any packaging materials while the matter is being reviewed. The shipping carrier may require these materials for inspection.
We will review the evidence, tracking information, shipping coverage, and circumstances of the delivery. When applicable, we may submit a carrier or shipping insurance claim or ask the recipient to cooperate with the carrier’s inspection process.
Reporting shipping damage does not automatically guarantee a refund or replacement. Depending on the results of our review, an appropriate resolution may include assistance with a carrier claim, replacement of the affected products, a partial refund, or a full refund.
Shipping Delays
Shipping and delivery estimates are not guaranteed arrival dates. Carrier delays caused by weather, transportation interruptions, seasonal volume, service disruptions, or other circumstances outside our direct control may occur.
A carrier delay does not automatically qualify an order for a refund or replacement. Please contact us if tracking has not updated for an extended period so we can review the shipment and determine what assistance or carrier claim options may be available.
Lost Packages
If tracking does not confirm delivery and you believe the package has been lost, contact us at anicebites@gmail.com.
We will review the tracking information and, when eligible, submit or assist with a carrier claim. Any replacement or refund will be determined after reviewing the tracking history, carrier findings, available shipping coverage, and applicable law.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, please:
- Confirm that the shipping address entered with the order is correct
- Check around the delivery location
- Ask household members, neighbors, building staff, or property management
- Contact the shipping carrier for delivery details
Notify us after completing these steps so we can review the tracking information.
Packages confirmed as delivered to the shipping address provided during checkout are not automatically eligible for a refund or replacement. Reports of packages that are missing or stolen after confirmed delivery will be reviewed individually.
Incorrect or Undeliverable Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
A Nice Bite is not responsible for delivery problems caused by an incorrect, incomplete, or undeliverable address supplied by the customer.
If an address correction is requested before the order ships, we will make reasonable efforts to update it, but changes are not guaranteed.
Orders returned, delayed, lost, or delivered incorrectly because of an address supplied by the customer are not automatically eligible for a refund or free replacement. Additional shipping charges may apply if reshipment is possible.
Approved Refunds
Approved refunds will be issued to the original payment method.
Depending on the circumstances, a refund may cover the entire order or only the affected products. Original shipping charges are non-refundable unless the problem resulted from our error, the order was not shipped, or a refund of those charges is required by applicable law.
After a refund is issued, your bank or payment provider may require additional processing time before the credit appears in your account.
Refused and Unclaimed Packages
Orders that are refused, left unclaimed, or returned because the recipient was unavailable are not automatically eligible for a refund because the products are perishable and cannot be resold.
Contact Us
For questions or problems relating to an order, refund, replacement, or shipping claim, contact:
A Nice Bite
Email: anicebites@gmail.com
Please include your name, order number, and all relevant photographs and information so we can review the matter promptly.
Nothing in this policy limits any consumer rights that cannot legally be waived.